Empathy-Guided Software Development: A Conceptual Framework of Empathy In Software Engineering

LIDIANY CERQUEIRA SANTOS

Empathy-Guided Software Development: A Conceptual Framework of Empathy In Software Engineering

Context. Empathy is the ability to understand and share the emotions of others, a critical skill for software practitioners as it contributes to improved software quality, communication, collaboration, and work environments. Despite its importance, empathy remains an under-researched area in Software Engineering (SE).
Aims. To address this knowledge gap, this Ph.D. proposal explores software practitioners' perspectives on empathy in SE.
Method. We conducted a qualitative analysis of grey literature, using two platforms—DEV and Medium—as data sources.
Results. Our findings highlight the meaning, value, barriers, practices, and effects of empathy in SE. Additionally, we proposed a conceptual framework to support further research and help software professionals cultivate empathetic skills.
Conclusion. We plan to survey software practitioners to expand our analysis and assess their perceptions of the conceptual framework’s usefulness, completeness, and accuracy.

MANOEL MENDONÇA

JOSE AMANCIO MACEDO SANTOS

Bianca Trinkenreich

http://lattes.cnpq.br/8366732103576524

KIEV SANTOS DA GAMA

http://lattes.cnpq.br/6185519785664724

Glauco de Figueiredo Carneiro

http://lattes.cnpq.br/4951846457502161

Mário André de Freitas Farias

http://lattes.cnpq.br/8650672176979968

19 Dec, 2024

1:00 PM